Returns
All returns for whatever reason must be authorised, if goods are returned without authorisation they will be refused.
See further details as below.
Returns priorities 1st, Picking / order input errors, we will resolve such matters on the same day.
2nd, defective items, were we can confirm that an item is defect we aim to have a replacement despatched in 2 days.
Some items such as Microdrives and tape cartridges have to be returned to manufacturers/distributors for testing which will cause a delay in the process which is out of our hands.
3rd, Incompatibility issues, can take more time to establish what the cause of the problem is, most matters should be resolved in 5 days.
Seven day cooling of period
We comply with current legislation with regard to returns, specifically the Consumer Protection (Distance Selling) Regulations 2000.
i.e. You have the right to change your mind and return the goods for a refund, provided that they are completely unopened / unused and returned within 7 working days after the day on which you receive them.
If you wish to return goods within the seven day cooling off period you MUST inform us in writing and get authorisation to return them.
Note, seven day cooling off period does not apply to business to business transactions.
Please remember it is your responsibility to take care of the goods whilst they are in your possession, goods returned damaged or used will not be accepted and you will be liable for a handling charge.
Return carriage is payable by customer, the goods should be insured as it is your responsibility to return the goods to us in original condition.
We are not responsible for damage / loss whilst being returned.
The goods MUST be unopened and in the original packaging. Our delivery service charges are non refundable.
Any refunds due will be will be completed within 30 days of the receipt of the goods back to ourselves.
All customers please note
With specific reference to DVD media, it’s the responsibility of the customer to ensure that DVD drives / writers / players firmware is up to date. This ensures maximum media compatibility, which is NEVER 100%. In some cases even with latest firmware some media may not work with a given drive / setup, this does not mean the media is defective. If on testing such media we find it works for us we will not refund / replace it.
If we have a media that’s is causing problems we will discontinue its supply, we’ve not seen that for several years.
This policy is to ensure all customers are not paying more to cover such when its not their or our fault.
Other returns
Product returns due to defective manufacture must be authorized by ourselves email for details.
Non defective returns outside the seven day cooling off period accepted at our discretion, may be subject to a handling charge and
we reserve the right to charge for the tested of non defective items at the rate of £25 per hour + vat.
Such returns must have a RMA number, email for details.
All returns for whatever reason must be authorised, goods returned without authorisation will be refused.
We will require SPECIFIC details of what the problem is, including type of equipment used, details of any error message and what steps have been taken to identify / resolve the problem.
It the customers responsibility to include the SPECIFIC details, failure to do will result in the items being stored, without notification, pending these being supplied.
NB, DVD / DVD media technology is constantly changing, it is impossible to be certain than a specific disc will work in a given drive and the next batch of media whilst the same brand may be different.
It is imperative that the consumer keeps the DVD firmware up to date, what works today will not work in the future as the media / specifications change.
We will replace goods if required as agreed with the customer but reserve the right to give a refund/part inline with current legislation.
All goods are guaranteed for 12 months (unless otherwise stated) from date of purchase, for defects in manufacture / materials.
Guarantees beyond 12 months may be direct with the manufacturer.
For proof of extended guarantees please visit the manufacturers websites or print the relevant website page/s of our website for your records.
As a general rule we will require the original invoice / copy thereof as proof of purchase. (in some cases the serial number will have been recorded on the invoice).
General guidelines
Please remember when you sign for the goods to check that the packaging is intact and sealed / unopened.
If you have any doubts please call for advice, BEFORE signed.
Further advice information
For further advice on your rights purchasing online or via mail order covered by
The Consumer Protection (Distance selling) Regulations 2000 please you can consult the following.
(Note, these regulations go not apply to business to business transactions).
www.adviceguide.org.uk,National Association of Citizens Advise Bureau
www.oft.gov.uk, Office of Fair trading
www.consumer.gov.uk, DTI's Consumer gateway
Or contact your local Trading Standards Office, details in your local phone book.
|
Stock
Deliveries